30-day Return Policy
We adapt 30-day return policy for normal problems such as signs of wear, spots and so on; we do not accept return for any artificial problems. For wholesale pearl jewelry, once we accept your return, new ones will be sent to you for free. PearlOnlineStore wants you to be 100% pleased with the pearl products that you purchased from us. We offer you an unconditional 30 day money back guarantee on all our pearl jewelry. If within 30 days after you order from our site, you decide to return it for a full refund or an exchange; you must first submit the Return Authorization Form. Once the form is approved, you will be given via email a Return Authorization Code. You can then return the merchandise to the return address listed below. All products must return with all their original documentation and packaging. All returns must arrive at PearlOnlineStore within 30 days from the order date.
Process for a return
You should contact us online or by phone or emails if you want to propose a return. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that item for example the freshwater pearl showing any signs of wearing or those that have been altered, resized, or damaged in any way that you cannot accept. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Engraved wedding rings may be returned, however, the engraving fee is non-refundable. Remember that you should write a return code; pack the item according to our standards when you return that to us. Returns with no return code, and packages that are improperly packaged or uninsured will be rejected.
Three Steps for a Return
To return a jewelry item, please follow our three steps: First, Prepare Your Return Authorization Code. Call us and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning.Second, Package Your Return. Please include all original packaging and collateral material. If your item was delivered with a pearl certificate and that certificate is not returned, you may be responsible for the replacement cost.Third, Insure Your Package. On your invoice, if the price of the item you're returning is listed as: Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
For Orders More than $500
More than $500: Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us. More than $25,000: High value returns often require special arrangements. We recommend contacting our Jewelry Consultant to receive assistance and suggested methods to return your purchase.